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Quality Service Certified® assures you of the highest level of service in the real estate industry.
Purchasing a home is one of the largest investments you will ever make. It is not something to be handled in a casual or random way. Quality Service Certified® sales professionals guarantee that the service you receive will be consistent, reliable, responsive, and exceptionally satisfying.

Quality Service Certified® (QSC) professionals participate in a service process that results in the best real estate experience possible for you. To earn the QSC designation, a REALTOR® must meet rigorous training and performance standards and continually maintain those standards.

When buying or selling a home, you have a lot to think about, and the last thing you want is confusion and uncertainty. You can have greater confidence and peace of mind knowing that Novella’s certified Real Estate Agent is by your side, every step of the way.

When you work with a Novella Real Estate Agent, you’ll receive our Quality Service Guarantee. This shows you exactly what to expect – from your initial consultation to after-sale service and follow-up discussions.

As QSC professionals, we offer our assurance of quality service, You can expect that your Novella Real estate Agent will remain accountable to you throughout the home buying or home selling experience.

After your closing, you will receive a Quality Assurance Survey® from Leading Research Corp., an independent research company. This survey gives yo the opportunity to evaluate our service and offer feedback.

Choose Novella and our highly experienced Real Estate Agents – all of whom are Quality Service Certified® professionals – and you will experience the Novella difference!